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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joel Fluss

November 19, 2025

5  out of  5
rating by Joel Fluss
"Very helpful and efficient in moving over my policies from out of state."
We responded:
"Thanks Joel - welcome to our office!"
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Khamph Southisombath

November 17, 2025

5  out of  5
rating by Khamph Southisombath
"I’ve been with State Farm, Chris Gibben’s office since I moved to Seattle nine years ago. They have been such a great help. Excellent communicators, always available to help me troubleshoot issues, and have great customer service. Highly recommend!"
We responded:
"Thanks Khamph! Can’t believe it’s been nine years since we started working together. "
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Jessica Harrison

October 29, 2025

5  out of  5
rating by Jessica Harrison
"I so appreciate this office. I got into an accident recently and Mallory’s thoughtful, clear advice made me feel SO much better as I navigated the claims process with the other driver’s insurance company. Thank you Mallory and team for being so helpful!"
We responded:
"Thanks Jessica! Navigating insurance claims can be a lot, so we're very happy to hear Mallory's guidance and insight made a difference!"
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Albert Raney

October 15, 2025

5  out of  5
rating by Albert Raney
"I have been completely satisfied with this agency. Nico Jacobs is who I work with and he is awesome. Very responsive and always provides what is needed promptly, making everything clear along the way."
We responded:
"Thank you Albert! Nico does such a great job at our agency and we really appreciate you acknowledging him!"
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Phan Chuong

September 30, 2025

5  out of  5
rating by Phan Chuong
"Mallory and her team helped me and my family countless of time! They response very fast and fully support me, no matter what kind of situation we're in. Thank you, Mallory"
We responded:
"Thank you Phan!"
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R J Hilgers

September 23, 2025

5  out of  5
rating by R J Hilgers
"I've worked with Chris Gibbens and his team for years and they've always been a great partner, especially Mallory Lamb who is the most reponsive insurance partner I've ever had."
We responded:
"Thank you RJ - we agree Mallory is amazing and we're very appreciative of your loyalty over the years!"
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Martha Choe

September 23, 2025

5  out of  5
rating by Martha Choe
"Super responsive team with helpful and accurate information. Our questions are answers quickly and the whole team is great to work with."
We responded:
"Thank you Martha!"
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Stephen Edde

September 17, 2025

5  out of  5
rating by Stephen Edde
"I have worked with Chris Gibbens' office for many years now, through major life milestones. They offer fair rates and friendly customer service. Mallory is the best contact you could ask for, she's very helpful with questions and navigating through the insurance world! Her and the other folks here go above and beyond to ensure a smooth experience."
We responded:
"Stephen - what an amazing review, thank you so very much!"
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Bo

September 17, 2025

5  out of  5
rating by Bo
"I had a pleasant call with Mallory L. She made the application process so smooth and easy. It was one of the best service calls I've ever experienced."
We responded:
"Thank you, Bo! Mallory is such a pro, we're so happy you appreciated her prompt and smooth service."
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Leslie Umans

August 24, 2025

5  out of  5
rating by Leslie Umans
"Responsive and professional team, a delight to work with!"
We responded:
"Thank you Leslie!"
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Nikolaos Pipis

August 22, 2025

5  out of  5
rating by Nikolaos Pipis
"Mallory and the rest of the team do a great job in assisting and quickly resolving any issues."
We responded:
"Thank you Nikolaos!"
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Nic F.

August 12, 2025

5  out of  5
rating by Nic F.
"I recently moved to Seattle with my family from Chicago and working with Chris Gibbens' team was the easiest part of our transition. Mallory made things simple and painless for my family from the get-go. Mallory helped us find the exact renters insurance we needed and is the reason I'll be coming back soon for auto insurance."
We responded:
"Thank you, Nic! We know there is so much to attend to when moving and we’re thrilled you chose us to help make the insurance process easy. "
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Lauren Serna

August 12, 2025

5  out of  5
rating by Lauren Serna
"I worked with Mallory to get a new home policy and she was amazing! Super knowledgeable, reasonable quote and answered my many questions, can't recommend her and the team enough!"
We responded:
"Mallory does such a great job, thanks for acknowledging that Lauren! We’re happy to have you as a client."
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Deja Lewis

July 28, 2025

5  out of  5
rating by Deja Lewis
"My family has been clients of State Farm and Chris Gibbens for quite a few years now. His office is always easy to get ahold of to ask questions or to make policy changes. I am frequently in contact with either Mallory or Nico, and they’re great!"
We responded:
"Thank you Deja - we really enjoy having you as a client!"
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Boyan Liu

July 14, 2025

5  out of  5
rating by Boyan Liu
"Mallory Lamb was very supportive and helpful. Overall, the experience was positive. I got everything done around 15 mins, and got the ideal insurance plan."
We responded:
"We’re so happy to help. Thanks Boyan!"
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Jeffrey W. Gilbert

July 10, 2025

5  out of  5
rating by Jeffrey W. Gilbert
"Chris has been my State Farm agent since 2011 and my experience has been positive in every way. I've had the best coverage and all the help that I could ask for in the two or three times that I needed to make a claim. The only reason that I left is that we moved to Europe this year, so unfortunately State Farm couldn't come with me. I highly recommend State Farm, especially if you work with Chris."
We responded:
"Thank you so much, Jeffrey! We will certainly miss seeing you around the Hill. Enjoy your next adventure!"
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Paul Burton

July 8, 2025

5  out of  5
rating by Paul Burton
"I've been insured with State Farm for a number of years and appreciate the superb customer service Chris Gibbens' office provides. Nico, especially, is always quick to respond to questions and thorough with policy explanations. They make it easy and that makes me happy."
We responded:
"Thank you Paul - we may use your quote as a mission statement! “We make insurance easy and that makes our clients happy”"
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Brandon Cox

July 4, 2025

5  out of  5
rating by Brandon Cox
"We switched to State Farm recently for both home and auto. Mallory made the switch very easy and saved my family a significant amount of money."
We responded:
"Thanks Brandon - welcome to the office!"
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kirsten beal

July 4, 2025

5  out of  5
rating by kirsten beal
"Mallory was extremely helpful and quick to respond to me about lowering my insurance costs. The entire office has been great to work with."
We responded:
"Kirsten - thank you so much!!"
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Paige Marie Gannon

July 2, 2025

5  out of  5
rating by Paige Marie Gannon
"Updating my renters insurance policy was quick and simple, and they were super helpful! I got the documentation I needed within just a couple minutes."
We responded:
"Thank you Paige! Glad we could help you out quickly."
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Riya Mehta

June 17, 2025

5  out of  5
rating by Riya Mehta
"I had a great experience working with Nico Jacobs!"
We responded:
"Thank you Riya!"
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Liane Kozai

June 10, 2025

5  out of  5
rating by Liane Kozai
"Amazing communication and quick replies with Mallory Lamb made our experience satisfactory! Super easy to supply information and ask questions. Would recommend for others!"
We responded:
"Thank you Liane!"
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Andrea Stathoulis

May 21, 2025

5  out of  5
rating by Andrea Stathoulis
"Great experience! Mallory at State Farm was quick, knowledgeable and made an otherwise super tedious task easy. We saved money and even when adding a new driver got a better rate compared to our old policy. I highly recommend"
We responded:
"Andrea - Mallory specializes in making the seemingly tedious task easy and smooth. Thank you so much for your review!"
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Michelle Mustaklem

May 11, 2025

5  out of  5
rating by Michelle Mustaklem
"Nico is so easy to work with! He’s responsive, thoughtful, and always willing to help."
We responded:
"Michelle - thanks for your kind words about Nico, you're absolutely right! We enjoy working with you!"
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L K

May 10, 2025

5  out of  5
rating by L K
"I have been a client working with Chris Gibbens since 2011. His office has helped insure me, my family and my business. Over the past few years, I have been in contact with Nico in the office for several changes based on my needs evolving. Nico has been super responsive and has excellent follow through. If you are looking for a new insurance agent that makes you feel like they know you and care about making sure your insurance needs are met, I highly recommend Chris and his team."
We responded:
"Thank you Lynette! Getting to know you allows us to provide the best insurance advice possible so thanks for more than a decade of your loyalty!"